Shipping Rates
Free shipping over threshold, flat rate worldwide
Free
$0
Free over $29
Free shipping worldwide on orders over $29
$5
$5 under $29
Flat $5 shipping fee on orders under $29
$2
Gift wrap $2
Optional premium gift wrapping with box
Estimated Delivery Time
Estimated business days after dispatch, excluding customs
| Region | Estimated Delivery | Note |
|---|---|---|
| 🌎 USA / Canada | 7 - 15 business days | Including remote areas |
| 🌍 Europe / UK | 10 - 20 business days | EU and non-EU countries |
| 🌏 Asia / Oceania | 5 - 12 business days | Fastest to JP, KR, AU, NZ |
| 🌐 Other regions | 15 - 30 business days | South America, Africa, etc. |
Order Tracking
- Tracking number and link sent via email after dispatch
- Real-time package location and delivery status
- Supports major international carriers
Customs & Duties
- International orders may incur import duties
- Duties are collected by destination customs, not included in price or shipping
- Please check local customs policies before ordering
Duty thresholds and rates vary by country. We recommend checking local customs policies before placing your order.
Return & Exchange
7-day no-reason returns, shop with confidence
1
7-Day Returns
Request return/exchange within 7 days of delivery
7 days2
Original packaging
Items must be in original packaging, resaleable condition
3
Return shipping
Return shipping costs are borne by the buyer
Buyer pays4
Custom items non-returnable
Personalized custom items are unique and cannot be returned
Non-returnable5
Refund processing
Refunds issued to original payment method within 3-5 business days
3-5 business daysPackaging
- All items use shockproof packaging for safe transport
- Fragile items like ceramics receive extra reinforcement
- Gift orders include a premium gift box
- Woodwork and nut carvings come with dedicated storage boxes
We understand the preciousness of handcrafted art. Each piece is personally inspected and carefully packaged by the artisan before shipping.
Please Note
- All shipping fees are charged in USD
- No dispatch on public holidays, deferred to next business day
- Force majeure (natural disasters, strikes) may extend delivery time
- Shipping address cannot be changed after dispatch
For any shipping-related questions, please contact our customer service team. We are here to help.
Customer Service
Have questions? Contact us anytime
We are here for you
Vivova customer service supports multilingual communication